Refund Policy

Our Refund Commitment

At Nexora Web Studio, we are committed to delivering high-quality web development services. We stand behind our work and want every client to be satisfied with the results.

Project Cancellation

Before Work Begins: If you cancel before any work has commenced, you are entitled to a full refund of your advance payment, less a 10% administrative fee.

After Work Has Begun: Once work has commenced, the advance payment covers the work done up to the point of cancellation. Refunds are calculated based on the percentage of work completed.

After Project Completion: No refunds are available after the final product has been delivered and approved by the client.

Revision Policy

Our standard project agreements include 2 rounds of design revisions and 1 round of development revisions. Additional revisions beyond this scope may incur additional charges rather than refunds.

Ongoing Services

For monthly retainer services (SEO, maintenance, digital marketing), you may cancel with 30 days written notice. No refunds are issued for the current month's service already rendered.

Dissatisfaction Resolution

Before requesting a refund, we encourage clients to raise concerns with our project manager. We are committed to resolving issues and delivering a product you're satisfied with. Most concerns can be resolved through additional revisions.

Requesting a Refund

To request a refund, please contact us at habeeb@nexorawebstudio.in with your project details and reason for the refund request. We will respond within 3 business days.

Contact

Nexora Web Studio
Email: habeeb@nexorawebstudio.in
Phone: +91 81390 88534